Delivery Terms

Delivery to private customers

We ship packages to individuals with GLS. The delivery time is usually 2-3 business days within Denmark and approximately 7 business days within the EU. However, delivery time will vary due to country and country region, and we reserve the right to account for delays. 

All shipping rates apply to standard delivery to parcel shops: 
Free shipping in Denmark 
Fixed low shipping fee to all EU countries and Norway: 15 EUR 
Customers from other countries are referred to local retailers and e-tailers, or our  showroom.

Shipping/returns B2B customers

Shipments are sent from the LIGHT-POINT AS warehouse (Incoterms 2000), unless expressly agreed otherwise. In the case of sales to intermediaries, the buyer is responsible for all shipping costs. All shipments are at the buyer’s risk and expense. If free delivery has been agreed, shipping costs are included in the price and shipping will be at LIGHT-POINT AS’ risk.

The buyer is only entitled to cancel the order due to delay if the delivery is delayed for more than 30 days. Returns will only be accepted upon prior agreement and only in their original packaging and in undamaged condition. A copy of the shipping slip or invoice must be included with the returned goods. Incorrectly ordered standard items are subject to a 20 percent deduction for handling and inspection. Special-order items, consumables and opened light sources are non-returnable. For purchases of less than DKK 1,000.00/NOK 1,300.00/SEK 1,300.00/EURO 140.00 excl. VAT, there will be a processing handling fee of DKK 75.00/NOK 100.00/SEK 100.00/EURO 10.00 excl. VAT.